Shipping Policy
Congratulations on finding the perfect wheelchair and scooter for you! Here's how your product gets from us to your door — with speed, security, and full transparency.
🌍 Shipping Regions
We currently ship to the following countries and regions:
- Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
- North America: United States and Canada.
📦 Processing Time
Most in-stock orders are processed and shipped within 24 hours (business days only).
🚚 Estimated Delivery Times
United States
- Shipping Time: 5 business days
- Tax Policy: All prices include applicable taxes. No additional tax will be charged at checkout. Refunds, when applicable, will be issued in full (including tax), in accordance with our Return & Cancellation Policy.
Europe
- Shipping Time: 5 business days
- Import Taxes/Fees: None – fully covered
Canada
We offer FREE shipping across Canada. Estimated delivery times:
| Region | Estimated Transit Time |
|---|---|
| Lower Mainland BC | 1–3 business days |
| Other Areas in BC | 2–4 business days |
| Alberta | 3–4 business days |
| Saskatchewan & Manitoba | 2–4 business days |
| Ontario & Quebec | 2–4 business days |
| Eastern Canada | 3–7 business days |
| Yukon & Remote Territories | Shipping subject to review |
🔄 Shipment Confirmation & Tracking
- You will receive an order confirmation email within 24 hours of placing your order.
- A second email will be sent once your order has shipped, including tracking information.
- Please ensure your email address is valid at checkout to receive notifications.
⛔ Delivery Delays
While we do our best to deliver on time, delays may occur during:
- National holidays
- Extreme weather conditions
- Customs inspections
- Inventory shortages
We appreciate your understanding and patience during these events.
📩 Contact Us
If you have any questions or concerns about your order, feel free to reach out:
Email: haiyougo@gmail.com